Three Questions to Ask Today

If 2012 is approaching faster than you ever thought possible, now is a good time to look around and see if your plane is still soaring, stalled on the runway, or out of sight in a hangar. Ask yourself these three questions:
  • Are we adapting to changes around us, especially changes in our customers' wants and needs? 
  • Are we becoming something new, smarter, and more capable than we were at the beginning of the year? 
  • Are we continuing to eliminate the tasks that contribute least to our profits and the value for which customers are willing to pay? 
If you answered any of these questions with no, not sure, or luckily, now would be a good time to embark on a stronger, more intentional approach to better results in 2012!

© 2011 Ann Latham. All Rights Reserved.
Posted by Ann Latham at 11/28/2011 7:49 AM
Categories: Strategy, Profitability, Productivity, Learning, Setting Objectives, Customer Expectations, Leadership, It's All About Value
Tags: strategy customer service process improvement productivity leadership marketing reducing labor intensity
 
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