Clear Thoughts™ Blog
By Ann Latham
Ann Latham
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Uncommon Clarity, Inc.
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Recent Posts
Laugh Out Loud!
Friday, April 27, 2012
Don't Get Stuck Like These Guys!
Thursday, April 26, 2012
Why You Should Learn to Love Moss
Friday, April 06, 2012
Undercover Boss at Yankee Candle
Saturday, March 31, 2012
Haven't Paid and Proud Of It!
Saturday, March 31, 2012
When Should You Seek a New Job?
Tuesday, March 27, 2012
How to Provide Real Value
Thursday, March 22, 2012
Should You Use Emoticons in Business Communications?
Monday, March 19, 2012
Are Your Goals Typical and Typically Worthless?
Tuesday, March 06, 2012
Would You Buy a Car without a Test Drive?
Sunday, March 04, 2012
Category Archives
Customer Expectations (22)
Employee Judgment (29)
Employee Recognition (11)
Expect Success (22)
How To (29)
Innovation (23)
It's All About Value (37)
Leadership (16)
Learning (11)
Lip Service Innovation (7)
Management Tips (66)
Managing Risk (8)
Marketing (24)
Motivation (26)
Musings (43)
Personal Responsibility (6)
Productivity (46)
Profitability (9)
Setting Objectives (37)
Strategy (24)
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ClearThoughts.com: Tag Archive for customer service
How to Provide Real Value
Posted by Ann Latham at
3/22/2012 8:19 AM
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Three Questions to Ask Today
Posted by Ann Latham at
11/28/2011 7:49 AM
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Listen or Lose
Posted by Ann Latham at
11/14/2011 9:50 AM
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We Weren't Told Nothin'!
Posted by Ann Latham at
10/26/2011 11:46 AM
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Don't Throw Your Customer Under the Bus!
Posted by Ann Latham at
10/3/2011 10:54 AM
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It's Easy to Trust a Banana
Posted by Ann Latham at
8/15/2011 8:07 AM
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I Won't Hire Great People and You Shouldn't Either
Posted by Ann Latham at
8/10/2011 7:20 AM
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Prosperity and Calm Roommates Nevermore
Posted by Ann Latham at
8/9/2011 9:13 AM
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Strategic Guessing Game
Posted by Ann Latham at
6/29/2011 8:34 PM
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Two Common Service Mistakes: Finish Line Hazards and Empty Promises
Posted by Ann Latham at
5/19/2011 10:40 AM
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Ask the Wrong Questions and You Get Useless Answers
Posted by Ann Latham at
4/21/2011 3:28 PM
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Are You Making This Sales Mistake?
Posted by Ann Latham at
4/17/2011 5:32 PM
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Do You Create Loyalty Like This?
Posted by Ann Latham at
2/17/2011 8:52 AM
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Who Gets to Fill Your Inbox?
Posted by Ann Latham at
1/20/2011 10:46 AM
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Secret Businesses - Whatever You Do, Don't Let the Cat Out of the Bag!
Posted by Ann Latham at
11/9/2010 12:58 PM
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Jumpstart Your Recovery - Ten Steps to Take Today!
Posted by Ann Latham at
7/24/2010 12:56 PM
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Airport Security - a Model for Service and Efficiency?
Posted by Ann Latham at
5/1/2010 9:30 AM
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Small Businesses - Wake Up!
Posted by Ann Latham at
4/9/2010 9:30 AM
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Have a Little Pride or Lose Customers Fast
Posted by Ann Latham at
4/7/2010 4:23 PM
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"You Say Goodbye and I Say Hello"
Posted by Ann Latham at
3/1/2010 11:40 AM
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I'm Your Customer, Not Your Confidant!
Posted by Ann Latham at
1/5/2010 8:27 AM
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Breaking Up is Easy To Do - Another Lip Service Innovation
Posted by Ann Latham at
11/16/2009 11:39 AM
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Recipe for Success: Ask Why and Act On The Answer
Posted by Ann Latham at
11/12/2009 1:56 PM
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Fess Up, Apologize, and Improve!
Posted by Ann Latham at
8/25/2009 9:11 PM
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Small Business Epidemic - Enrutis Stuckulococcus
Posted by Ann Latham at
7/20/2009 9:30 AM
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Lip Service Innovation - So Many Boats, So Little Time, Certainly No Time To Drive In Circles!
Posted by Ann Latham at
7/16/2009 5:11 PM
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How to Select a Consultant
Posted by Ann Latham at
6/19/2009 3:42 PM
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Suspended in Uncertainty - No Place to Leave a Customer
Posted by Ann Latham at
6/8/2009 7:55 AM
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Show, Don't Tell
Posted by Ann Latham at
5/31/2009 11:30 AM
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The Death of the Press - A Self-fulfilling Prophecy?
Posted by Ann Latham at
4/11/2009 9:00 AM
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My Objectives or Yours?
Posted by Ann Latham at
3/20/2009 8:15 PM
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Lip Service Innovation - Jekyll, Hyde and Cinderella
Posted by Ann Latham at
3/5/2009 12:30 PM
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If You Do Nothing Else
Posted by Ann Latham at
2/15/2009 12:41 PM
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